Frequently Asked Questions

General questions

  1. How do I cancel of transfer my classes? You cannot cancel or transfer classes by yourself. Please email training@magnetforensics.com to make your request.
  2. How much notice is required to cancel my attendance in an upcoming class? Magnet Forensics recognises the demands and evolving responsibilities associated with your role. We kindly ask that cancellations be submitted at least 30 days before the course start date to better accommodate individuals on our waitlist. Should you be unable to participate, please contact us via email at training@magnetforensics.com.
  3. Where do I find my registration information and detail about my upcoming class? To update your shipping address, please review the address listed under “My Profile” in your training portal account. Should you wish to make any changes, kindly contact us by emailing training@magnetforensics.com.
  4. I am having issues with my Single Sign On login. For assistance, please reach out to our support team at support@magnetforensics.com.
  5. What time zones are the classes hosted? Magnet Forensics Training offers classes across multiple time zones, including Central Standard Time, Greenwich Mean Time, and Australian Eastern Standard Time, with schedules adjusted for daylight saving time.
  6. What languages are classes held in? Classes are offered in both English and German. Any class taught in German will be labeled as "Presented in German" on the training schedule. Additionally, Magnet Forensics is able to offer classes in various languages through our Authorized Training Partners. For more information on available languages and offerings, please contact us at training@magnetforensics.com.
  7. Where do I find the full course catalog? You can find the full course catalogue on the Magnet Forensics website https://training.magnetforensics.com/w/courses/cat-36-all-training/
  8. Is there a waiting list for classes that are sold out? We provide a waiting list in case your desired class is full. Our team checks the wait list every week and will contact you promptly when a spot opens.
  9. I would like to host training at my facility. If you're interested in arranging training at your location, reach out to your account executive. They will coordinate with the customer education department to organize a class if it's appropriate.
  10. Can I get custom training for my organization? Yes! Simply contact us and let us know the details of who would be receiving the training and what topic you would like addressed. We’ll follow up with more details.
  11. Where can I find the Customer Education terms and conditions? All terms and conditions can be found at this link: https://www.magnetforensics.com/wp-content/uploads/2025/11/Magnet-Forensics-Training-Terms-and-Conditions-v.20251112.pdf

Training annual pass (TAP)

  1. What is a Training Annual Pass (“TAP”)? The TAP allows a single user to attend any Magnet hosted training course at any location, as well as participate in any virtual instructor-led or online self-paced Magnet Training courses for twelve months from the date the invoice is issued after your purchase order is received.
  2. Are all courses available with tap? Yes. If you’ve purchased a TAP, you can take any course, any time, no matter if it’s in-person, virtual, or online self-paced.
  3. How long is my TAP valid? Your TAP is valid for twelve (12) months from the date of the issued invoice when Magnet receives your purchase order.
  4. How do I find out when my TAP expires? Your will need to contract the training department to confirm the expiry date of your TAP. Email training@magnetforensics.com.
  5. Can I extend my TAP? TAPs may be extended by purchasing an extension during the original contract period. Extensions are non-transferable and may only be used by the original holder named at the initial purchase.
  6. Is my TAP transferable? The TAP is non-transferable except for a one-time transfer, which may be permitted within the original 12-month contract term, subject to Magnet’s approval and payment of the applicable transfer fee. The transferee will inherit the remaining term of the original contract, and no further transfers will be allowed.
  7. Who can use the TAP? The TAP is issued to and intended for use only by the individual identified at the time of purchase. TAP holders must not share training materials with others.
  8. What should I do if I cannot use my TAP? Contact training@magnetforensics.com by email.
  9. Why do I get an error 404? Error 404 occurs when the TAP Pass is selected as a course, despite it already being applied to your training portal account. To utilize the TAP Pass for class enrollment, please ensure that you first select one of the courses listed below.
  10. Can I cancel or receive a refund for my TAP? TAPs are non-cancelable and non-refundable.
  11. What if Magnet changes the training courses included in the TAP? Magnet reserves the right to modify, suspend, or discontinue any training courses included in the TAP at any time, without prior notice. Changes may include adjustments to course availability, delivery formats, or scheduling. Any such modifications, suspensions, or discontinuations do not entitle the user to a refund or reimbursement.

Certificates of completion

  1. When will I receive my class certificate of completion? Certificate of Completion for all classes will be emailed one hour after the class has been completed.
  2. What do I do when i need changes to my certificates? We apologize for any errors on your certificate. Email training@magnetforensics.com with all corrections.
  3. How can I access a certificate from a previous class? All certificates from classes previously attended can be found in the training portal. Please log in to your account to download your certificate.

Online self paced (OSP)

  1. Are all courses available as OSP classes? Not all courses are available in this delivery method. Currently offered: AX100 Forensic Fundamentals, AX150 Core Mobile Forensics, AX200 Axiom Examinations, AX250 Advanced Computer Forensics, and AX300 Advanced Mobile Forensics.
  2. How long do I have to complete OSP classes? After completing your registration, you will have access to the OSP course for 30 days.
  3. I am unable to download OSP files, and they appear to be corrupt. Each file must be downloaded separately. If you encounter an error message, try downloading the file again.
  4. Something impeding axiom from identifying that it’s bitlocker encrypted? To fix this issue please turn on the Passware Encryption feature in the AXIOM Process Settings.
  5. Where do I find the password for my OSP course? The password for the evidence files is in the Getting Started course instructions.
  6. How do I access my OSP courses? Once you register to the course, you will receive an email directly from Moodle with your username and a link to create your password. Please expect an approximately 30-minute delay. If you already have a Moodle account, then log in in with your previous information.
  7. What do I do when I see “locate source” in axiom examine and I am unable to view the registry or file system in my case file? In AXIOM, when your case file gets disconnected from your evidence file you will see a locate source option. This can happen when a case file is processed on one computer and is no longer stored in the same path as it was on the machine it was processed on. The easiest way to fix this issue is to change the explorer to the File System Explorer. When you are in the file system explorer select each of the items of evidence and look in the TEXT AND HEX card for the following link “LOCATE SOURCE”. Once you have selected the LOCATE SOURCE option it will open a file explorer window where you can browse to the evidence file it is looking for (in the image above Dashner Win10 PC.E01). Assuming you have also downloaded the evidence files, you can then point to that evidence file wherever you downloaded it to. Once the link has been restored you will then see the TEXT and HEX card as well as the registry contents populate as expected. You can see the path and filename currently being looked for and all you have to do is make note of the evidence file it is looking for and then choose the LOCATE SOURCE hyperlink.
  8. Just signed up of an OSP course but cannot access class Once the registration is completed, there is about a 15 minute delay and then the course will be available to you in our Learning Management System here: https://magnetforensics.yourmoodle.com/

CPE credits

  1. What classes offer CPE credits? All Virtual Instructor-Led and Classroom Instructor-Led classes are eligible to earn up to 32 CPE credits per class. CPE credits are not available on Online Self Paced courses.
  2. What is required to receive the full CPE credits? One CPE credit is issued for every 50 minutes of instruction. You must be present in class to receive full class credits. CPE credits will be deducted for time not attended.
  3. Are CPE credits available for online self-paced courses? No, at this time we do not offer CPE credits on any of our Online Self-Paced courses. Magnet Forensics does not have sponsorship of these types of course through the National Association of State Boards of Accountancy (NASBA).

Magnet Forensics certification

  1. What classes do I need to take to sit for the Magnet examinations? o AX200 AXIOM Examinations or NCFI BCERT is the prerequisite for the MCFE Certification o DV200 Digital Video Examination is the prerequisite for the MCVE Certification o GK200 Graykey Examinations is the prerequisite for the MCGE Certification o VK200 Verakey Examinations is the prerequisite for the MCVK Certification o GE200 Griffeye Examinations is the prerequisite for the MCGF Certification o AX320 Internet & Cloud Investigations is the prerequisite for the MCCE Certification o AX350 macos Examinations is the prerequisite for the MCME Certification
  2. What if I do not have these prerequisite classes but have used Magnet products for years? We require students to attend the prerequisite courses and adhere to this our policy to maintain the integrity of our program.
  3. How long do I have to complete the certification examination? After completing your registration, you will have access to the examination for 30 days.
  4. What is the Magnet Qualified Graykey Investigator (MQGI)? This new qualification for Graykey users that may use other solutions for analysis or are not interested in taking the prerequisite courses. With this lower-tiered qualification, you can take the 40-question test based on your existing knowledge of the tool.

Training Annual Course Bundle

  1. What is included in the Training Annual Course Bundle? The Training Annual Course Bundle allows one user to attend pre-selected courses. The user can choose either up to five of these pre-selected courses, or up to four pre-selected courses and one course from any other virtual instructor-led course listing or online self-paced digital forensics training course listing.
  2. Is it possible to attend in-person training with my Annual Course Bundle? No, the Annual Course Bundle is intended exclusively for students enrolled in virtual and online self-paced courses.
  3. How long are the courses in the Training Annual Course Bundle valid? The courses included in the bundle are valid for a twelve (12) month period, starting from the date the invoice is issued when we receive your purchase order.
  4. Can the Training Annual Course Bundle be cancelled or refunded? No, the Training Annual Course Bundle is non-cancelable and non-refundable.
  5. Is it possible to transfer the Training Annual Course Bundle to another user? The bundle may be transferred one time with Magnet’s approval, within the original 12-month contract term and upon payment of the applicable transfer fee. The transferee will inherit only the remaining contract term and any unused courses. No further transfers are allowed.
  6. Can Training Annual Course Bundle users share training materials with others? No, users are not permitted to share Training Materials with others.
  7. What courses are included in the Forensic Examiner Annual Course Bundle? The courses available to select your 5 courses are : Forensic Fundamentals (AX100), Axiom Examinations (AX200), Axiom To Magnet Axiom Cyber Transition, Griffeye Examinations (GE200), Axiom Advanced Computer Forensics (AX250), Axiom Internet & Cloud Investigations (AX320), Axiom macOS Examinations (AX350)
  8. What courses are available in the Mobile Examiner Annual Bundle? Courses available to select from are Core Mobile Forensics Acquisition & Analysis (AX150), Axiom Examinations (AX200), Graykey Examinations (GK200) or Verakey Examinations (VK200), Advanced Mobile Forensics (AX300), Axiom Internet & Cloud Investigations ( AX320) and Advanced Mobile Analysis (AX400)
  9. What if I do not complete all of the courses in my Bundle? You may extend your annual course bundle by an additional six months for a fee. Please contact your account executive to request a quotation.